COVID-19 Update and Information


 Covid-19 Guidance upon arrival at Paradise Hollow Resort

In consideration of Governor Whitmer’s executive order we will not be able to take any rentals until June 06, 2020.  

Check in time will be 3:00 p.m. in order to give our cleaners time to clean and sanitize each cottage.  Check out time will be 9:00 a.m.

Upon arrival at Paradise Hollow Resort it will seem like a normal vacation but we are asking everyone to respect all the other guests in regards to social distancing. We recommend packing a cooler and bringing all your food with you in order to limit trips to the local grocery stores. 

1. We will continue to closely monitor media news reports as to state and local public policies and requirements as relates to Covid-19 and cottage rentals.
2. We will follow state and local governmental policies, as best we can, in relation to our rental operations. However, state and local public policy will be very fluid in the coming weeks.
3. We will communicate to renters once there is clarity in definitive state and/or local laws in relation to our rental operations.
  
  

Updated Cleaning and Housekeeping Protocol

Due to the Coronavirus outbreak we have added several housekeeping tasks to our cleaning schedule. Below is a list of some of the housekeeping procedures that will be followed to ensure your cottage is properly disinfected prior to your arrival:

  • Kitchen and bathroom counter tops, sinks, faucets, showers and toilets will be sanitized with an approved cleaner.
  • Light switches, lamp switches and window pulls will all be disinfected.
  • Kitchen cabinet pulls, stoves and microwaves will all be disinfected.
  • Door knobs, light switches and thermostats will be disinfected.
  • Upholstered furniture will be sprayed with a disinfecting spray.
  • Dishes and other utensils and kitchen contents will have been washed by the previous guest so you may want to wash your own dishes prior to use.
  • Housekeepers will wear masks and gloves while cleaning the cottages.
IMPORTANT- Guests may ONLY use disinfectant wipes on any interior surfaces or objects inside the cottages. NO other cleaning or disinfectant products can be used on such surfaces or objects.  ONLY warm sudsy water mixture on wood surfaces, such as tables and chairs is allowed.
  
  
OTHER PROTOCOLS AND PROCEDURES
All buildings, equipment, surfaces and objects outside cottages will NOT be sanitized or disinfected.  Guest are welcome to use such items and are encouraged to follow CDC guidelines in washing hands and disinfection prior to and after use.
***This year we will not be providing pillows, blankets or comforters as we can not wash these items between each renter.  We apologize for this inconvenience but these items are high risk for passing on the Coronavirus.
***Check in time will be 3:00 p.m. in order to give our cleaners time to clean and sanitize each cottage.

 

In addition, these are a few more items that are currently on our “Most Important List” for this summer season:

      • Space for Social Distancing
      • Safe access to Kayaks, Fishing Boats and other Water Toys
      • Safe Beach Access

Unfortunately no bedding: pillows, blankets or sheets will be provided.

Q & A

Will the resort common areas, buildings, surfaces, equipment and other common objects be sanitized or disinfected upon our arrival and throughout our stay?

No, no surfaces, buildings, equipment or other objects outside the individual cottages will be sanitized or disinfected during your stay. Guests are strongly encouraged to follow CDC guidelines for washing hands and using sanitizers and disinfectants and social distancing.

What are the restrictions for the renter's use of disinfectants and cleaning products inside cottages?

Renters can only use disinfectant wipes NOT containing bleach on any ( non-wood) surface or object in a cottage.  On wood dining room furniture and wood furniture we ask that only warm sudsy water be used. Substantially all of the cottage's varnished wood, cabinets, surfaces and objects are extremely sensitive to bleach and other caustic products.  Use of unauthorized products could result in removal from the premises and would result in reparation payments by such renters for repair and/ or replacement of damaged items.

Will bedding be provided?

Unfortunately no bedding; pillows, blankets or sheets will be provided as we do not have the resources to clean these on a weekly basis.  Therefore renters must take these along. We apologize for this inconvenience.

Will Kitchen dishes, pots, pans, utensils be sanitized?

These will have been washed by previous renters so we recommend you wash them before you use them.

Will social distancing be enforced?

Upon arrival at Paradise Hollow Resort it will seem like your normal vacation but we’re respectfully asking all our guests to police themselves and their families in regards to social distancing with other guests. We’ve added a portable fire pit on the top of the hill so guests don’t have to crowd around the one shared fire pit if they so desire.

Will all the boats be available?

The kayaks, fishing boats and stand up paddle boards will all be available. We recommend bringing disinfecting wipes with you to wipe down the oars and areas you will be in contact with prior to and after use. The water mat probably won’t go in the water during the first part of the year.

Will the common areas be available?

The recreation room will be open, we recommend keeping the group size down to the recommended limits that are in place at the time. This will be sharing with others and coordinating your times in these common areas. The shuffleboard courts, basketball courts, Volleyball court and horse shoe areas will be available. We recommend bringing disinfecting wipes with you to wipe down the equipment you will be in contact with prior to and after use. Rhode Island the public shower building and restroom will be closed for the first part of the season. Basketballs, soccer balls, games and books have been put away.  We recommend taking your own from home to keep in your possession.

Will the beach be available?

Although water levels are high again this year, the beach will be open and the chairs will be placed with adequate space between. Bring disinfecting wipes with you if you plan on using the beach furniture.